We Value Your Personal Privacy and Information Security
Disclosing Your Personal Information
As a financial planning organisation we are subject to legislative and regulatory requirements which necessitate us holding your personal information. In addition, our ability to provide you with a comprehensive financial planning and advice service requires us to collect certain information. This includes your name, email address, date of birth, drivers licence number, tax file number, bank account details, employment details and details of your current financial circumstances.
Collecting Your Personal Information
Generally we will collect your personal information by dealing with you directly, either through face to face interviews, over the telephone or by way of an online client engagement form. In some cases we may collect your personal information from external sources such as persons authorised by you (eg accountants or lawyers), third party brokers (eg insurance and mortgage brokers) or from employers and superannuation funds (as authorised by you).
Protecting Your Personal Information
Keeping Your Personal Information Secure
Your personal information is held in our secure client database. At all times your information is treated as confidential, and any sensitive information is treated as highly confidential. All paper files are stored in lockable cabinets and all record movements off premises are recorded in a central register. Access to our premises is controlled and we use firewalls and anti-virus technology to prevent unauthorised access. Data is backed up each evening and stored securely off site.
Accessing Your Personal Information
You may request access to your personal information at any time, and we will reasonably provide you with access to that information, either by providing you with copies or an accurate summary of the information (this may incur a charge, depending on the extent of the information required). We will endeavour to respond to any request for access within 14 - 30 days depending on the complexity of the information - if your request is urgent, please indicate this clearly.
Privacy Enquiries and Complaints